PawQuest ships worldwide. Every order is packed and dispatched from our fulfilment partners, and we work with tracked carriers so you always know where your gear is.
Processing time
Orders are processed within 1–3 business days after payment. During product drops and holiday sales, processing can take up to 5 business days — we'll always email you when your parcel is on its way.
Shipping times
Delivery estimates below are business days from dispatch (not from order date). Tracking is included on every order.
- United States: 7–14 business days
- Canada, United Kingdom, European Union: 10–18 business days
- Australia, New Zealand: 10–20 business days
- Rest of world: 12–25 business days
Shipping costs
- Free standard shipping on all orders over $49.
- Under $49: a small flat rate calculated at checkout based on your destination.
- Express shipping (where available) is quoted at checkout.
Tracking your order
As soon as your order ships you'll receive a confirmation email with a tracking link. You can also check status any time at /pages/track-order. Tracking may take 24–72 hours to activate after dispatch.
Customs, duties & taxes
Orders shipped outside your country's local tax zone may be subject to import duties or taxes on arrival. These are set by your local customs authority and are the recipient's responsibility. Please check your local thresholds before ordering high-value bundles.
Delays & lost parcels
Occasionally carriers experience delays due to weather, customs, or holiday volume. If tracking hasn't updated in 10+ days, or your parcel exceeds the estimated window by more than 7 days, email us at support@pawquest.shop and we'll investigate immediately — usually with a replacement or refund.
Wrong address?
Contact us within 12 hours of ordering at support@pawquest.shop and we'll do our best to update it before dispatch. Once shipped, address changes rely on the carrier and aren't guaranteed.
Questions we didn't cover here? Reach out any time — we usually reply within 24 hours.