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Quick answers to the stuff pet parents ask us most. Still stuck? Message us anytime.
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Everything you might want to know about ordering, shipping, and our kawaii little world.
How long does shipping take?
Most orders arrive in 7–14 business days. Some anime/gaming collab drops ship in 10–20 days from our overseas partner studios. You'll get tracking as soon as your quest is packed.
Do you ship worldwide?
Yes — we deliver to over 60 countries. Shipping is free on orders over $49 worldwide.
What's your return policy?
Every PawQuest order comes with a 60-day boss guarantee. If your pet doesn't love it, message us and we'll respawn a return or refund — no boss fight required.
How do I track my order?
Once your order ships, we email a tracking link. You can also check anytime from your account page.
Can I cancel or change my order?
If your order hasn't shipped, absolutely — reply to your confirmation email or message us at hello@pawquest.com within 12 hours.
Are your toys safe for pets?
Every item is hand-tested by our own pets (very thorough QA team). We follow international safety standards and only sell what we'd give to our own crew.
Do you offer sizing help?
Yes — every product has a fit guide. Still unsure? Message us with your pet's breed & measurements and we'll pick the right size for you.
How do I contact support?
Email hello@pawquest.com or use the contact form. Real humans reply within one business day.